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Water Online Collection Notice

The Department of Water and Environmental Regulation (DWER), through the Water Online (WO) portal, collects personal information such as:

Name and contact details (e.g. address, email, phone number)

  • Organisation and business details (if applicable)
  • Information provided in applications, forms, or supporting documents
  • Records of your interactions and transactions with us
  • In some cases, we may collect sensitive information where it is required and authorised by law.

We only collect personal information that is reasonably necessary to perform water online functions in order to:

  • Process applications, registrations, and requests
  • Administer licences, permits, and approvals
  • Support compliance, monitoring, and enforcement activities
  • Communicate with you about your transactions and regulatory obligations
  • Improve the delivery of our services

You are required to provide this personal information as a result of legislation administered by DWER, including (where applicable) Water legislation, and associated regulatory frameworks.

Your personal information will be used for the purpose for which it was collected, or for a related purpose, where permitted by law.

  • Obligations in accordance with DWER administered water legislation
  • Other WA Government agencies
  • Regulatory or enforcement bodies
  • Service providers supporting WO and DWER systems
  • Other parties where required or authorised by law
where necessary to support service delivery or regulatory functions.

If you choose not to provide the requested personal information, DWER may be unable to process your application or request, provide the requested service, or meet its regulatory and administrative obligations

DWER will handle your personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (WA), and DWER’s published privacy and responsible information-handling framework.

This collection notice supplements DWER's general collection notice, which is available on the DWER website.

If you have questions about how your information is handled, submit a request here or the relevant WO service email/contact If you wish to change or update your personal information submit your request here. For any other enquiries, contact DWER on (08) 6364 7000


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